Hi there! We want you to be totally happy with your purchases from Munir Marketplace. If something doesn’t work out, we’ve made our return and exchange process as easy as possible. Here’s what you need to know:
Easy Returns
Timeframe: You’ve got 7 days from the date you receive your order to return anything that’s not quite right.
Condition: Just make sure the item is in its original condition—unworn, unused, and with all the tags and packaging still intact.
How to Return: Reach out to us at [Your Contact Information] to let us know you want to return something. We’ll give you all the details on how to send it back.
Refunds: Once we get your return, we’ll process your refund right away. It’ll go back to the original payment method and might take a few days to show up in your account.
Exchanges Made Simple
Want to Swap? If you’d prefer to exchange an item instead of returning it, just let us know within 7 days of getting your order. We’ll help you find the right replacement.
How to Exchange: Contact us at [Your Contact Information] to start the exchange process. We’ll check if the new item you want is available and guide you on returning the original.
A Few Quick Notes
- Shipping Costs: Typically, you’ll cover the cost of return shipping. But if there’s an issue with the item itself, like it being faulty or incorrect, we’ll handle that for you.
- Non-Returnable Items: Some items can’t be returned or exchanged due to hygiene reasons or other specifics. Check the product details to see if there are any exceptions.
Need Assistance?
If you have any questions or need help with your return or exchange, just drop us a line at [Your Contact Information]. We’re here to make sure everything goes smoothly!
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